Avaya

avaya-engage

Avaya, a global leader in business communications, provides solutions directly and through its channel partners to leading enterprises around the world. In Malaysia, most MNCs and Contact Centers are using Avaya Solutions. Mandiri Solution Sdn Bhd is one of the bumiputera company appointed as a Reseller in Malaysia.

Together with Avaya, Mandiri Solution Sdn Bhd has undergone sales, product and solutions training and support for the Malaysia market.

Among the solutions offered are Avaya are listed below:

  • IP telephony systems
  • Unified Messaging System
  • Automatic Call Distribution
  • Interactive Voice Response System
  • Computer Telephony Integration
  • Proactive Contact Solution
  • Multi Media Contact Center Solution
  • Workforce Management System
  • Voice Logger & Quality Management System