Avaya, a global leader in business communications, provides solutions directly and through its channel partners to leading enterprises around the world. In Malaysia, most MNCs and Contact Centers are using Avaya Solutions. Mandiri Solution Sdn Bhd is one of the bumiputera company appointed as a Reseller in Malaysia.

Together with Avaya, Mandiri Solution Sdn Bhd has undergone sales, product and solutions training and support for the Malaysia market.

Among the solutions offered are Avaya are listed below:

• IP telephony systems
• Unified Messaging System
• Automatic Call Distribution
• Interactive Voice Response System
• Computer Telephony Integration
• Proactive Contact Solution
• Multi Media Contact Center Solution
• Workforce Management System
• Voice Logger & Quality Management System

SuiteCRM has all the features you need to accelerate your business growth and provide exceptional customer experiences.

Sales
Improve sales and grow your pipeline with our sales automation modules. Model your sales process using our tools to increase lead conversion rates, send personalized quotes and prioritize which opportunities you should be pursuing next.

Marketing
Use the SuiteCRM CRM to grow your brand awareness. Use custom fields to model your personas and successfully segment your data using our Target Lists module. Create engaging campaigns to send marketing content and automate marketing tasks.

Reports
Reports module allows users to build, generate and manage reports based on real time data. Teams can gather data from any module within your CRM to generate reports that will display vital information for your business in real-time.

Dashboard
Monitor the business data that is important to you at a glance, with personalized real-time dashboards for you and your users

Customer
Get a 360-degree view of your customer base at any given time. Use insights to build strong and lasting relationships.

Workflow
Automate key actions based on previously set conditions within the CRM and free your teams of time-consuming admin tasks.

Activity Management
Record and automate key touchpoints with your customers with our Calls, Meetings, Tasks and Notes modules. Our personal and shared calendars allow your users to keep track of their day to day and never miss a client appointment!

Case Management
Our Case Management modules & self service portal allows users to successfully manage customer issues. Manage all correspondence within the case, use workflow to track resolution times and monitor case categories to understand the problems your customers face.

Configuration Studio
Our solution comes equipped with a range of System Admin tools which allows you to make your CRM your own, without development! Add new fields, customize layouts and even create whole new modules is just a taste of what you can achieve!

What industries are using the SuiteCRM?

• Manufacturing
• Public Sector
• Technology
• Finance
• Energy
• Legal
• Education
• Retail
• Healthcare
• Transportation/Logistics
• Travel

• Network Detection & Response (NDR)
  • To have visibility of all threats in your current internal organization network
• Enterprise Application Access
  • To have secure access from the Internet to your internal application
• DNS Security
  • Secure your Domain Name Server and accelerate the web application access (DNS, DHCP, and IPAM (IP Address Management)
• Security Incident & Event Management (SIEM)
  •  Correlate logs to meaningful event and incident detection

2. Web Application Security

• Cloud Application Firewall
  • To secure web application from DDoS, Web Defacement, SQL Injection and many other web attack
• Web Vulnerability management
  • To check any vulnerabilities that could be found on your web application
• Secure Code Review
  • To review all web application
• Secure Web Gateway
  • To secure end-point system while connecting to the Internet

3. ) Cyber Security Assurance

• Cyber Security Posture Assessment
  • To assess current security posture of your organization towards security standard and bench-marking
• Penetration Testing
  • To test current security posture of your organization from the Internet attacks
• ISO27001:2013 Information Security Management System (ISMS) Consultancy & Certification
  • To advice your organization in establishing ISMS standard and securing the certification

Mandiri Solution Sdn Bhd is currently ORLIG CRM gold partner. ORLIG CRM has various product range from Contact Center, Sales, Marketing, Support, Social CRM, Mobile CRM and many more.

Main ORLIG CRM Products in Contact Center

ORLIG CRM Inbound

Manage all your customer interactions and unite multiple disciplines of incoming customer service request into one single coherent view with ORLGI CRM Inbound. This system is bundled with a powerful tracking mechanism that will enable your customer service representative to handle more calls easily and devote more time in resolving the tasks set for them.

• Attend all service requests
• Resolve tasks in time
• Get a full view of the customer instantly
• Improve service quality

ORLIG CRM Outbound

ORLIG CRM Outbound is a comprehensive platform that can help you handle full cycles of tele-marketing, tele-sales, tele-survey or even collections environment. Get leads from prospecting to the point of booking the sales order with this system that would help minimise your customer service representative’s time, reduce average talk time while maintaining the quality of the communication.

• Handle different type of calls
• Make each call count
• Reduce average handling time
• Increase conversion rate

ORLIG CRM Blending ORLIG CRM Blending offers you the combined functions and features from both the ORLIG CRM Inbound and ORLIG CRM Outbound modules. No more separate interfaces or switching between different interfaces, making it easier for the customer service representative to handle more calls and devote more time in resolving complex issues.

• All in one interface
• Effective statistics for analysis
• Manage customer issues with ease
• Improved service quality

Various Products by ORLIG CRM

Contact Center

• ORLIG CRM Inbound On-Demand
• ORLIG CRM Outbound On-Demand
• ORLIG CRM Blending On-Demand
• ORLIG CRM Debt Collection

Sales

• ORLIG CRM Sales Force Automation
• ORLIG CRM Sales Force Automation On-Demand
• ORLIG CRM Sales Force Automation on Mobile

Service

• ORLIG CRM Helpdesk
• ORLIG CRM Vendor Relationship Management
• ORLIG CRM Customer Service On-Demand
• ORLIG CRM Field Force Automation
• ORLIG CRM Field Force Automation on Mobile

Marketing

• ORLIG CRM Marketing
• ORLIG CRM Loyalty Management System

Analytics

• ORLIG Customer 360
• ORLIG CRM Dashboard

Gamification

• ORLIG Amaze

Additional Components

• ORLIG CRM CTI Kit
• ORLIG CRM Dialer Kit
• ORLIG CRM Social Media
• ORLIG CRM Report Scheduler
• ORLIG CRM Instant Messaging

SugarCRM founded in 2004, enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.

SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.

Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM.

Our solution segments are

• Innovation

Designed with the individual in mind, Sugar offers the most innovative and intuitive user experience on the market – SugarUX™. With SugarUX’s modern and immersive interface, every customer-facing employee can effectively engage with customers every time thanks to a consistent Sugar experience regardless of your access point or device. Embedded collaboration tools help break down departmental silos and increase engagement and service levels. And best of all, Sugar provides contextual intelligence from internal and external data sources—all within a single dashboard—to drive more actionable insights for every user.

• Flexibility

Sugar offers the broadest range of deployment options for on-premise and cloud, and is the industry’s most highly customizable CRM platform based on open technologies. Only Sugar gives users the level of flexibility needed to truly create differentiated, winning CRM strategies. Whether onsite, in the cloud, or On-Demand, Sugar offers the same level of functionality, customization and integration with 3rd party systems and tools. This means starting your CRM initiative knowing that Sugar scales with your business— no matter how large or customized.

• Value

Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM solution in the industry. However, the real value of Sugar goes far beyond the low total cost of ownership customers have enjoyed for more than a decade. In addition to the robust sales, marketing and support features, businesses can customize and build on the Sugar platform without hidden fees or forced upgrades to more costly editions. Additionally, users can make any number of integrations without additional charges or fees. And Sugar’s low cost of ownership means companies can place the power of Sugar into the hands of even more customer-facing individuals to drive consistent, exceptional customer relationships.

SugarCRM Solutions

Solutions from hundreds of SugarCRM Technology Partners seamlessly integrate with your enterprise systems – making Sugar the engine that drives a comprehensive customer engagement strategy. With Sugar solutions, every customer-facing individual can be empowered to make customer relationships extraordinary.

SugarExchange contains a rich collection of applications and solutions that extend Sugar functionality and integrate with your enterprise environment, including solutions for:

• Marketing
• Sales
• Service and Support
• Integration and Management
• Productivity
• Data and Analytics

Customers Reference

• 1 Malaysia One Call Centre (1MOCC) – MAMPU
• Kementerian Pembangunan Wanita, Keluarga dan Masyarakat
• DIGI Telecommunications
• UEM Sunrise

Thytron Power Product Sdn Bhd are the local manufacturer of Power Supply Products, producing specifically made Thyristor Control Telecommunication Rectifier, Thyristor Battery Charger, High Current Plate Forming Rectifier for electroplating and battery plate forming applications, DC to AC inverter System, Asynchronous Short Haul Modem and Emergency Battery Operated Power Supply for lift applications, Electronic Clutch & Brake controller for Plastic Industries.

We are also distributor for Sealed Lead Acid Batteries, UPS and Switching Mode rectifier from various overseas manufacturers.

GN Netcom, led by the Jabra brand, continues to build on its standing as one of the world’s leading and fastest growing suppliers of hands-free communications solutions.

With approximately 875 employees and sales offices around the world, GN Netcom develops manufactures and markets a broad range of wireless headsets for mobile users and both wireless and corded headsets for contact centre and office-based users.

GN Netcom’s business activities also include its original equipment manufacturing (OEM) business to a wide range of global customers including mobile phone, PC and PDA manufacturers.

Plantronics, Inc. introduced the first lightweight communications headset in 1962 and is today the world’s leading designer, manufacturer and marketer of lightweight communications headset products.

Plantronics offers mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications and corded and cordless headsets and systems for the office, small office/home office and contact centers.