ORLIG CRM

Mandiri Solution Sdn Bhd is currently ORLIG CRM gold partner. ORLIG CRM has various product range from Contact Center, Sales, Marketing, Support, Social CRM, Mobile CRM and many more.

Main ORLIG CRM Products in Contact Center

ORLIG CRM Inbound

Manage all your customer interactions and unite multiple disciplines of incoming customer service request into one single coherent view with ORLGI CRM Inbound. This system is bundled with a powerful tracking mechanism that will enable your customer service representative to handle more calls easily and devote more time in resolving the tasks set for them.

  • Attend all service requests
  • Resolve tasks in time
  • Get a full view of the customer instantly
  • Improve service quality

ORLIG CRM Outbound

ORLIG CRM Outbound is a comprehensive platform that can help you handle full cycles of tele-marketing, tele-sales, tele-survey or even collections environment. Get leads from prospecting to the point of booking the sales order with this system that would help minimise your customer service representative’s time, reduce average talk time while maintaining the quality of the communication.

  • Handle different type of calls
  • Make each call count
  • Reduce average handling time
  • Increase conversion rate

ORLIG CRM Blending ORLIG CRM Blending offers you the combined functions and features from both the ORLIG CRM Inbound and ORLIG CRM Outbound modules. No more separate interfaces or switching between different interfaces, making it easier for the customer service representative to handle more calls and devote more time in resolving complex issues.

  • All in one interface
  • Effective statistics for analysis
  • Manage customer issues with ease
  • Improved service quality

Various Products by ORLIG CRM

Contact Center

  • ORLIG CRM Inbound On-Demand
  • ORLIG CRM Outbound On-Demand
  • ORLIG CRM Blending On-Demand
  • ORLIG CRM Debt Collection

Sales

  • ORLIG CRM Sales Force Automation
  • ORLIG CRM Sales Force Automation On-Demand
  • ORLIG CRM Sales Force Automation on Mobile

Service

  • ORLIG CRM Helpdesk
  • ORLIG CRM Vendor Relationship Management
  • ORLIG CRM Customer Service On-Demand
  • ORLIG CRM Field Force Automation
  • ORLIG CRM Field Force Automation on Mobile

Marketing

  • ORLIG CRM Marketing
  • ORLIG CRM Loyalty Management System

Analytics

  • ORLIG Customer 360
  • ORLIG CRM Dashboard

Gamification

  • ORLIG Amaze

Additional Components

  • ORLIG CRM CTI Kit
  • ORLIG CRM Dialer Kit
  • ORLIG CRM Social Media
  • ORLIG CRM Report Scheduler
  • ORLIG CRM Instant Messaging
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