SugarCRM founded in 2004, enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.
SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.
Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM.
Our solution segments are
Designed with the individual in mind, Sugar offers the most innovative and intuitive user experience on the market – SugarUX™. With SugarUX’s modern and immersive interface, every customer-facing employee can effectively engage with customers every time thanks to a consistent Sugar experience regardless of your access point or device. Embedded collaboration tools help break down departmental silos and increase engagement and service levels. And best of all, Sugar provides contextual intelligence from internal and external data sources—all within a single dashboard—to drive more actionable insights for every user.
Sugar offers the broadest range of deployment options for on-premise and cloud, and is the industry’s most highly customizable CRM platform based on open technologies. Only Sugar gives users the level of flexibility needed to truly create differentiated, winning CRM strategies. Whether onsite, in the cloud, or On-Demand, Sugar offers the same level of functionality, customization and integration with 3rd party systems and tools. This means starting your CRM initiative knowing that Sugar scales with your business— no matter how large or customized.
Sugar offers the most innovative, flexible and affordable CRM in the market and delivers the best all-around value of any CRM solution in the industry. However, the real value of Sugar goes far beyond the low total cost of ownership customers have enjoyed for more than a decade. In addition to the robust sales, marketing and support features, businesses can customize and build on the Sugar platform without hidden fees or forced upgrades to more costly editions. Additionally, users can make any number of integrations without additional charges or fees. And Sugar’s low cost of ownership means companies can place the power of Sugar into the hands of even more customer-facing individuals to drive consistent, exceptional customer relationships.
Solutions from hundreds of SugarCRM Technology Partners seamlessly integrate with your enterprise systems – making Sugar the engine that drives a comprehensive customer engagement strategy. With Sugar solutions, every customer-facing individual can be empowered to make customer relationships extraordinary.
SugarExchange contains a rich collection of applications and solutions that extend Sugar functionality and integrate with your enterprise environment, including solutions for:
- Service and Support
- Integration and Management
- Data and Analytics
- 1 Malaysia One Call Centre (1MOCC) – MAMPU
- Kementerian Pembangunan Wanita, Keluarga dan Masyarakat
- DIGI Telecommunications
- UEM Sunrise